Last updated: 24 September 2026
Welcome to Bali Living Care. These terms apply to all bookings made through balilivingcare.com, including home care, home repair, drivers and errands, and local experiences. By making a booking, you agree to the terms below.
Bali Living Care connects residents and guests in Bali with independent, self-employed professionals, including cleaners, gardeners, pool cleaners, party and event helpers, private chefs, handymen, electricians, plumbers, AC technicians, drivers, personal shoppers and local hosts. Each professional is an independent service provider and is not an employee or agent of Bali Living Care. We provide the booking platform; the service itself is provided directly by your professional.
Each professional writes their own profile and bio, including the services they offer, how they work, what is included in their rate and any extra costs. Please read your professional's profile before booking.
When you book, you select a service, a professional, a date, a time and a location. Your booking is confirmed once your deposit has been received. You will receive a confirmation email with the details, and your professional will contact you to confirm the arrangements.
For recurring bookings (for example, a weekly cleaning or pool visit), each appointment is a separate booking with its own deposit.
A deposit is required at the time of booking to secure your reservation. The remaining balance is your professional's rate in Indonesian Rupiah (IDR), as shown on their profile, paid in cash directly to your professional on the day of service. There is nothing further to pay online.
Unless stated otherwise on your professional's profile, costs such as materials, parts, freon, cleaning supplies, pool chemicals, groceries, ingredients, food and drinks, entrance tickets, parking, tolls and donations are paid separately. Any extra hours are agreed and paid directly with your professional.
Deposits are processed securely through PayPal and will appear on your statement as "PAYPAL *IVYAULIACO" (Ivy Aulia & Co, our registered business name).
If you cancel more than 24 hours before your booking, your deposit is fully refunded to your original payment method within 3 to 5 business days.
If you cancel within 24 hours of your booking, or are not present at the agreed time and location, your deposit is non-refundable, as your professional has reserved this time for you.
In the rare event that your professional is unable to attend, you will receive a full refund of your deposit. You are welcome to make a new booking with another professional at any time.
You agree to provide accurate information at the time of booking, including your location and anything your professional should know to do their work safely and well. Please ensure your professional can contact you and reach your location easily.
Home care: please make sure your professional has safe access to the areas they will work in, and let them know about pets, fragile items or areas to avoid. For private chefs and event help, please share the number of guests and any allergies or dietary needs. Your chef prepares food based on the information you provide.
Home repair: services cover minor household repairs and maintenance. Larger installations, structural work or work that requires a licensed contractor are not covered, and your professional will advise you on the spot. Any guarantee on the work is agreed directly between you and your professional.
Drivers and errands: passengers are expected to follow local traffic rules, including wearing seatbelts. Child seats are not provided unless stated on the driver's profile. You remain responsible for the cost of any shopping or purchases made on your behalf.
Local experiences: experiences are informal and hosted by independent local hosts who share their knowledge of the area. Please follow your host's guidance, dress respectfully at temples and cultural sites, and take care of your own safety and belongings. Activities such as swimming, trekking or visiting waterfalls are at your own risk.
Some details are agreed directly between you and your professional, not through Bali Living Care. These include meeting points and pick-up, any extra costs, access to your home, keys, the care of valuables and personal belongings, the purchase of materials, menus and itineraries. Bali Living Care is not a party to these arrangements.
We ask that clients and professionals treat one another with respect. We reserve the right to decline or cancel a booking where the safety or wellbeing of a client, a guest or a professional may be at risk.
Bali Living Care acts as a booking platform connecting clients with independent professionals. To the fullest extent permitted by law, Bali Living Care is not liable for the acts, omissions or conduct of independent professionals, or for any loss, injury, illness or damage to people, animals or property arising during a service. Our total liability in connection with any booking is limited to the amount of the deposit paid for that booking.
We may update these terms from time to time. The version published on balilivingcare.com at the time of your booking applies to that booking.
Questions about these terms or your booking? Email us at booking@balilivingcare.com.